Effective Date: September 6th, 2023
At lijersey.com, our commitment is to deliver high-quality products and exceptional service to our valued customers. We understand that there may be occasions when you need to request a refund or exchange. This Refund and Exchange Policy outlines the processes and guidelines for returning items purchased from our website, accessible via email@example.com. We encourage you to carefully review this policy to fully understand the process.
Eligibility for Refund and Exchange: To qualify for a refund or exchange, the following conditions must be met:
- The merchandise must be in its original condition, unopened, and unused.
- Requests for refunds or exchanges must be submitted within 30 days of receiving the item.
- Personalized or customized items may only be eligible for return if they are received in a damaged or defective state.
Process for Requesting Refund or Exchange: To initiate a refund or exchange request, please follow these steps:
- Contact our customer support team at +44 7533 572 019 and provide your order number along with the reason for the refund or exchange request.
- Our team will guide you through the necessary steps and, if applicable, issue a refund or exchange authorization number (RAE).
- Securely pack the item, ensuring it is in its original packaging, and include all accompanying materials and accessories.
- Attach the RAE number (if provided) to the outer packaging.
- Ship the item to the specified return address, which will be provided by our customer support team.
Shipping Costs and Return Shipment Responsibility: The customer is responsible for the shipping costs associated with returning the item for a refund or exchange unless the item was received in a damaged, defective, or incorrect state. In such cases, a prepaid return shipping label will be provided.
Processing Refunds and Timeline: Once we receive and evaluate the returned item, we will initiate the refund process within 7 business days. Refunds will be processed using the original payment method used for the purchase. Please note that the processing timeline may vary depending on your payment provider.
Items that are Damaged or Defective: If you receive an item that is damaged, defective, or incorrect, please contact our customer support team immediately. We are committed to resolving the issue promptly by either offering a replacement or issuing a full refund, which includes any associated shipping costs.
Exchanging Items: Currently, we do not offer direct item exchanges. If you wish to exchange an item, you will need to initiate a return for the original item and then place a new order on our website.
Order Cancellation Policy: If you wish to cancel an order, please contact our customer support team as soon as possible. We will make every effort to accommodate your request, provided the order has not yet undergone processing or shipping.
Contacting Us: If you have any questions or concerns regarding our Refund and Exchange Policy or the associated procedures, please do not hesitate to contact us at firstname.lastname@example.org.
Last Updated: September 11th, 2023